2/8/2010 5:03:06 PM -
Five GamblersPalace (SBR rating C) slowpay complaints have been received. Two of the payment requests were made in September of 2009, the other three were initiated in December. A total $6025 is owed to the players. GamblersPalace has in two instances changed bonus terms after the fact and forced players to complete additional rollover. GamblersPalace is a sister sportsbook to SkyTower (SBR rating C).

2/8/2010 4:09:40 PM -
A new Stryyke (SBR rating D) slowpay complaint has been filed. A bettor attempted to withdraw of €775 on January 18th via bank transfer. He sent multiple emails to Stryyke customer service and has yet to receive a timeline on when he can expect to receive his funds. This marks the eleventh outstanding Stryyke slowpay. Stryyke's debt to players is now €6008.86 with the oldest payment request made on October 18th.

2/6/2010 1:07:18 PM -
Bet33 (SBR rating D-) management has not kept its promise to repay players who held balances at Apex Sportsbook (SBR rating F) at the time the sportsbook flatlined. Unpaid player balances helped create the Bet33 operation, which has the same ownership as the defunct Apex Sportsbook. Bet33 was upgraded from F to D- in July of 2009 after there were no nonpayment reports in more than three years.

2/5/2010 4:06:38 PM -
A complaint has been filed against MyBet (unrated). A player deposited €20 on January 9th, after 11 days of play his balance increased to €225.80. On January 20th, after supplying ID, he requested a withdrawal to Moneybookers. As of February 5th no payment has been sent. SBR will investigate the claim. | View SBR sportsbook ratings guide

2/5/2010 3:43:30 PM -
A Heroes (SBR rating D) slowpay complaint has been reported. The player requested a withdrawal of his $3807.19 balance to Moneybookers on August 2009. He states that a total of 10 emails were sent to Heroes, each of which were answered with generic replies that payments would resume soon. Heroes players have filed 13 slowpay complaints with SBR for a total of $78,165.19 in owed funds. In SBR's February 4th report, Heroes claimed that the company was in the process of merging with another gaming firm, which would allegedly give Heroes the ability to pay players. | View February 4th Heroes sportsbook complaint

2/5/2010 3:31:56 PM -
A Stryyke (SBR rating D) player has confirmed payment. On October 18th the player requested €1299 via Moneybookers. The withdrawal time was attributed to processor delays and a lengthy auditing procedure by Stryyke called a 'KCY' check.

Stryyke: [quote]The KCY includes :
1.    Verification of the player identity, proof of age and address
2.    Determination of the sources of funds
3.    Verification of the Payment method
4.    Verification and Maintenance of the player records (activities and games)

For some payout request, we run the KYC and if necessary check if there is any problem of addiction.
The all procedure can take between 2 weeks and 2 months depending on the player.[/quote]
Stryyke currently owes 10 players €5233.86. Players experiencing payment delays from Stryyke are invited to submit sportsbook complaint forms.

2/5/2010 12:35:34 PM -
SBR Forum has announced a March Madness Bracket Tourney. The $15,000 prizepool tournament is free to play. View March Madness Bracket Tourney registration thread for more details on how to signup and play.

2/4/2010 7:01:43 PM -
HeroesCasino (SBR rating D) owes 12 players $74,358. The earliest payment request was made on June 3rd. Heroes has not denied its financial hardship to players yet has continued to market itself and look for more customers that it cannot afford to pay. In a letter addressed to a player dated February 3rd, Heroes management alluded to a potential bailout on the horizon which would allow the troubled company to clear up thousands in player debt.

Heroes: [quote]Good day, after review of your account, it appears that we will be able to directly put $200 back to your card. However the remaining 1700 requested will be on hold due to the email below. Please advise if you would like me to proceed with the CC refund.

At this time we have begun performing all due diligence with a Gaming Firm that has agreed to merge with Heroes, with this happening we will have the opportunity to settle all pending withdrawals. While the process of due diligence in which a full review of all company and client accounts is taking place all payouts will continue to be delayed until completion.

Being aware that some of you have been waiting a long time to receive your funds and hearing that you have to wait longer is probably not appealing however there is now a clear end in sight to your wait.

I would like to take this time to personally apologize for the length of time this whole process has taken, as I have stated it was never the intention of Heroes or myself to mislead you in anyway. Due to unforeseen circumstances we found ourselves in this situation but rather than lie down and give up we continued on trying to make Heroes better and settle the payouts owed. Now with the addition of the NEW casino and our new partners we will have completed our mission.

Thank you for your extreme patience during these stressful times.[/quote]
SBR will continue to monitor the situation with Heroes and the alleged upcoming merge. Players that have outstanding balances with Heroes are encouraged to submit sportsbook complaint forms.

2/4/2010 3:17:41 PM -
A Tipico (unrated) sportsbook player has filed a slowpay complaint. On January 24th the player requested a €950 bankwire. According to Tipico's website, bankwires normally take between 3 to 7 business days. | View SBR sportsbooks ratings guide

2/4/2010 8:48:53 AM -
Casineto (SBR rating D-) has addressed the slowpays reported to SBR. Casineto has stated the following, generic message to SBR:

Casineto: [quote]Unfortunately, there are some delays in the payments but we can assure you and our players too, that we try to settle these requests as quickly as possible. We apologize for the inconveniences![/quote]SBR has recorded two slowpay complaints against Casineto this month for $1130. SBR has received over 30 slowpay complaints against Casineto, 15 of which are confirmed as outstanding for a total $6,660. SBR will write to all Casineto players on file to confirm payment status.

Find more news